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imagePROGRAF PRO-1000 Error B204

gk1
Apprentice

Since the B204 error is related to the print head, why after the error the print head is not accessible? I could try to use a print head from a partner and check the functionality of my printer. Instead, I have to send the heavy printer to my service provider!  

4 REPLIES 4

Stephen
Moderator
Moderator

We recommend reaching out to support for troubleshooting this issue. They're at 1-800-OK-CANON (800-652-2666). 

I have reached out and called this # and after 1 hour on hold, the line hung up on me.

does anyone have any information as to how to replace the print head with this error? I don't want to buy one and then it won't release the printhead for me to change it.

Mike
Moderator
Moderator

Welcome to the Canon Community, jamaria12!

The following link explains the steps to replace the printhead: https://canon.us/3TOMW2I

We hope this helps! 

Mike this did NOT quite help. I cannot access the print head or the option to change it because of the B204 error that is coming up. How do I make this error go away?

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