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What can I do when my Pro 10 doesn't recognize a new CO cartridge?

timshapiro
Contributor

What can I do when my Pro 10 doesn't recognize a new CO cartridge?

I unplugged printer for twenty minutes

I swapped out another cartridge (meaning I tried two new ones)

I gently cleaned the contact. 

it is also not recognizing a new yellow cartridge.

I deleted the printer and added it again

What else? 

I've had the Pro-10 for, what, at least 8 years.  Printed alot yesterday.  Did notice that the BW prints were cooler than expected.  Lightroom, via Mac. 

 

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

Could you take a picture of the ink cartridge and attach it to your reply. 

We look forward to hearing from you. 

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