Hello. I am hoping someone might be able to help. I just purchased a slightly used pixma pro 9000 mark ii. I have spent a long time trying to connect it to my PC, which uses Windows 10 Pro. I tried with the disk that came with the printer as well as downloading the drivers from the Canon website. I have uninstalled and re-tried several times. I have tried drivers for Windows 8.1 but that did not work either. I have turned it off and on, changed USB cables, etc. but nothing works. It does say, "Printer detected...please wait...etc." at first but eventually says, "not detected..check connection..." Any suggestions? One person on a forum said it worked only when he switched to a very short 6" USB cable. Could this be the problem?
Verify that you downloaded the correct drivers from here.
Turn printer off and unplug USB cable from computer.
Uninstall any Pro-9000 software that show in the Programs & Features page of Control Panel.
Remove any Pro-9000 printers that might show in Devices & printers page of Control Panel.
Install the 2.75 driver.
The install process should say to connect the printer to the computer and power it on.
If the connection error appears unplug USB and try another port on computer.
Are you using the USB cable that came with the printer?
Thanks for your reply. I did do all of those things multiple times. I purchased the printer from craigslist. It looks brand new. It did not come with the cable so I used my own. I have several and tried a few but it still does not work. Could you please tell me the length of the original cable that came with the printer?
It was sold as functional but I really have no idea. It turns on and the head moves properly...everything looks fine. When I connect it to the USB port, the computer makes a sound ..so the connection is good. You are right, a 6" cable does not seem realistic lol but I have ordered one anyway and will try....someone said Canon told them it should be 10" maximum which also sounds nuts
A different OS should separate a computer problem from a printer problem.
I’m not sure it would be wise from a security aspect if the computer is connected to the internet and has sensitive personal data on it.