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imagePROGRAF TX-4100 estimates new roll as 0'

NickAddison
Apprentice

TX 4100

New roll installed (42" x 150' x 2') and it originally originally estimated as 40'. I needed to print so just continued although the estimated length was wrong. Ran several prints. Once it reached a 0' estimated length I had to manually approve every print. I've since went through the uninstall-reinstall paper procedures several times (same roll) trying to get it to reset; no luck. I've manually went in and told the system it is a 150' roll, but it still estimates as 0' length remaining. 

Running out of ideas . . . How do I resolve this?

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