imagePROGRAF TA-20 MFP L24ei "Scanner Needs Cleaning" Message

[w2csa]

Hi all,

I have a l24ei scanner, when I load a document, a message says "scanner needs cleaning". I have already cleaned it twice. Is there a reset for this message?

Thanks

[Danny]

Hi, w2csa!

To get a clearer picture of your setup, please let us know which Canon imagePROGRAF printer your scanner is attached to. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[w2csa]

Thanks Danny,

It is associated with a TA20. I purchased the scanner separately, not with the printer, both from B&H. Scanner seems to scan OK, just keep getting the clean scanner message.

[JNishimori]

Ever get an answer?  I just got an LM-36 and it always IS dirty.  I get lines no matter how much I clean it with 99% rubbing alcohol.