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ImageRunner Advance DX C5850i not sending scans to emails


We are currently running into an issue in our office with our printer/scanner. When ever someone tries to scan to email it gets caught on sending and resending, but after a few minutes of it saying sending/resending the scan job is canceled and put in the timeline of jobs. We have checked junk folders and our quarantined emails and there is nothing in either. I printed out a network output report to compared it to the output report I printed out a week or 2 ago. Everything was the same on the reports besides the "Current Transmission Speed". The earlier report has that set to "----" While the new report says "100 Mbps (Full Duplex) *". Would this cause an issue with trying to scan to email? Everything else like Ip address, DNS, SMPT are all the same on both reports. So I'm not sure what changed overnight to make it so that scanning to email is hanging on sending/resending then dropping the job. 

Note: i did try turning it off and back on again to see if that helped lol



Thanks for joining the conversation, bjacobs12!

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