Canon Community

dattorni · ‎10-29-2023

My printer stopped working and turned on the alarm light just like the image, I don't know what to do, it's a Canon 1310 I need a solution since I make a living with it, help me bypassing this error or i don't know please help me

shadowsports · ‎10-29-2023

Greetings ,

Is this the US product? What country are you located in? This looks like an image runner product intended for sale in APAC.

I'd start by looking for a misfeed or paper jam.

~Rick
Bay Area - CA

~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

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shadowsports · ‎10-29-2023

Greetings ,

Is this the US product? What country are you located in? This looks like an image runner product intended for sale in APAC.

I'd start by looking for a misfeed or paper jam.

~Rick
Bay Area - CA

~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

dattorni · ‎10-29-2023

Yes its a canon image runner 1310 i verified in display says "Check Toner Drum/CRG.

dattorni · ‎10-29-2023

the solution to my problem was that I had the toner and the fuser/roller/blade unit in the wrong position thanks for all

shadowsports · ‎10-29-2023

It's probably the drum or finishing unit then.

Best for you to contact your dealer.

~Rick
Bay Area - CA

~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

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Help with Alarm light on imageRUNNER 1310