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my windows 10 cannot find my printer canon MF110/910?

goldduo
New Contributor

new printer, printed like 10-20 pages total. was able to print 3 weeks ago. 

 

always get printer error. so i remove it from my 'printers & scanners' list. and when i try to add, i does not show up in the printer list. if i try to install driver from the CD, same problem - cannot locate the IP.

 

from command prompt, i do 'arp -a', i can see the IP.

 

i have rebooted the computer, i have unplugged the printer. problem remains?

 

can someone help?

 

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