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imagePROGRAF PRO-4100- Professional Print & Layout Sizing Issues

Ciara
Apprentice

Hello,

I have a Canon Pro 4100 printer. I have recently began having issues with printing my images. I am using the professional print and layout on my Mac. It is connected to Adobe Lightroom as a plug-in, but I also drag and drop the images without using Lightroom.

Every time I have the size selected in both the slot and the settings(right side of the layout's program), the image will have a different output image size. I have tried resizing the images in photoshop as I need multiple sizes for art prints. Once they are resized, I am still having the same issue with the output size. I am no longer able to print borderless like I could a little over a week ago. The size becomes way larger as a borderless print. Also, if I want to use cut sheet instead of the roll, there is a white/clear "printable area" margin box that cuts off the image at the bottom. It did not do this before.

I have reached out to tech support, but the issue was not fully resolved to get me back up and running.

Thank you

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