11-28-2022 01:42 AM - last edited on 03-09-2023 10:07 AM by Danny
Hi I have a similar problem. I was actually able to register my printer fine in myCanon BUT when trying to download software it rejects the Serial number. My serial number is 8 characters long with first three alpha numeric followed by 5 numbers. I NEED to download the software. Thanks
11-30-2022 09:43 AM
So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!
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Thanks and have a great day!
11-30-2022 04:44 PM
My problem resolved without any action on my part. It seems the Canon Web site malfunctions from time to time. I managed to get registered and then d/l the software when I tried the same a week later.
I suggest you continue to try and IMO, sooner or later it'll work fine.
03-04-2023 06:35 PM
Attempting to D/L fimrware update for MF632C, serial number is required (why??) and then rejected. I'm cutting and pasting 8 directly from printer's screen (WUA18828). The Scan-To_Network folder isn't working, the logs are useless, and so I want to try and update firmware just in case ... I've tried several times over 3 days, no change. (I wonder why I'm in the middle of this - why can't the printer try to do this itself, since it *obviously* has network connectivity in order for me to log into it.)
03-05-2023 08:29 AM
I've always used the last 10 digits starting from the right, although I've heard from others that the first 10 work also.
Bay Area - CA
~R5 C (188.8.131.52) ~RF Trinity, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring~6D2 (v1.1.1) Retiring ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It
03-08-2023 10:23 AM
Hi! You'll find the serial number for your imageCLASS MF632Cdw on the back of the unit. There's a label back there where it says "No." followed by the serial number and that's the number you'll need. Hope this helps!
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