09-17-2024 11:40 PM - last edited on 09-17-2024 11:43 PM by StevenMOD
My laptop: Windows 10, Dell Inspiron 7000, 16 GB RAM, 2 TB hard drive.
My printer: Canon ImageClass MF650c.
My WiFi: 5G
My computer can no longer print over wifi. I tried reinstalling, but the installer no longer detects the printer. I tried moving the install files to underneath the root C: folder, still cannot detect the printer. I disabled all Windows Defender firewall rules, and replaced with a rule to allow all incoming and outbound connections regardless. Still the installer will not detect the printer over the WiFi. I tried running the installer as the administrator no luck. I tried inputting the printer's IP address (based on my iPhone app info) but still no luck.
Is there a Canon support phone number I can call? What are their hours?
09-18-2024 01:30 AM
Greetings,
The printer requires a 2.4 GHz broadcast that supports WPA2/AWSencryption. If you are using a dual or Tri-Band router, you can try temporarily disabling the other broadcasts while you connect to the 2.4Ghz broadcast. Then re-enable. Another possible solution is giving each broadcast a unique network name. Review your network configuration and ensure it meets the printer's requirements. Canon support is also available by telephone or through the MyCanon portal
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
09-20-2024 10:18 AM
In Canon Printer network settings: Wait Time for Conn at Startup. Changed from 0 to 2sec. Will see over time if this resolved the issue.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
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