Welcome to the Canon forum!
So that the Community can help you better, we will need to know what model printer and which operating system is running on your computer (i.e. Windows or macOS and which version). How are you connecting? Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE
Your printer does not need to connect to the Internet. It doesn't need to surf the Web. It DOES need to connect to your home network.
You need to provide a lot more information for anyone to help you.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM