02-20-2024 04:41 PM - last edited on 02-21-2024 09:40 AM by Danny
my printer will only print parts of a pdf document. leaving off whole sections, like addresses or bar codes
I am using a window 10 computer, the printer is connected by USB cable. I reloaded drivers
the printer is TR8620a
the current version is 1.002
driver reloaded is md__-win-tr8600_tr8630-1_04-ea34_2
02-21-2024 09:41 AM
Thanks for joining the conversation, rracer!
So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof), which applications you're trying to print from, and whether this is also happening with non-PDF files. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
02-21-2024 03:25 PM
I am using windows 10 OS, the printer is connected by USB cable. I attached my windows 11 laptop with USB and had the same printing failure. I first tried to print from the Outlook email program, then I saved the file and opened it with Adobe . both methods failed.
Edition Windows 10 Home
Version 22H2
Installed on 10/19/2022
OS build 19045.4046
Experience Windows Feature Experience Pack 1000.19053.1000.0
All the window updates have been done
I am able to print jpeg and docx files correctly
I install the latest version of Adobe
03-01-2024 08:35 AM
Hi,
As a test, could you please print a nozzle check from your printer using the steps HERE. Once it prints, please take a picture of it and attach it to your reply.
We look forward to hearing back from you.
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