09-19-2023 04:52 AM - last edited on 09-19-2023 08:04 AM by Danny
Hi Michael, thanks for this. I'm using an MX494 printer and can't find the software for the IJ Scan Utility to match my printer. So I can't try out the proposed solution above.
Please can you assist?
Thank you.
01-19-2022 05:30 AM
Hi Michael,
I am using a canon MX494 and using a USB cable to connect with my laptop which is operating with Windows 10. My laptop picks up the printer and I can print, but when I try using the IJ Scan utility and scan directly from their I get the error message that the software cannot connect with the scanner. Very odd since the printer and scanner are the same piece of hardware.
Please can you advise how I can trouble shoot this. The solution suggest above has not been successful.
Thank you.
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