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PIXMA MX472 won't scan

Freudlaven
Apprentice

Hi there,
I have a Canon MX472 and am running Windows 10. I set up my printer on WIFI and it's worked fine before, but now when I try and scan, it's saying "PC not Connected". But I can print from the computer just fine. Any help on getting this matter fixed would be greatly appriciated!

 

Thanks,

Sean

1 ACCEPTED SOLUTION

Hello.

 

Try scanning directly from the IJ Scan Utility program on your computer.  Make sure that the 'network' version of the printer is selected at the top of the program.

 

If you are able to scan from the program, restart your computer.  Then turn the printer off and back on to see if you will be able to scan from the operator panel.

 

If you continue to have difficulties, find more help at Contact Us.

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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62 REPLIES 62

Thanks for that heads up.  I will look at this and see if this fixes the problem.  I appreciate your assistance.  Very considerate of you.  Thanks, Patrick

Jphillip
Apprentice

I had this printer for years now.   Needless to say,  I had the exact same problem.  Printer over WiFi works fine, but when you try to scan, sometimes work, most times wont.   

 

I tried everything,  reseting drivers,  diferent computers,  conected the printer near my WiFi router, disable ports, firewall,  nothing woked...   (conection over USB cable works but I have no space near PC).

 

So I check youtube and found a guy with the same problem. He did not fix it but found a way around it. 

Basically,  download another scan software!!!  THATS IT

 

GO to windows store and search for 'Windows Scan"  Is free and it works all the time!!   So this is most likely a bug in the canon software.  

 

The only down side I can see is that it doesnt scan to PDF.  But if this works I would guess any third party scan utility should work. 

 

This is the link for the video.

 

https://www.youtube.com/watch?v=7XeG6tnc_6Q&t=121s 

 

Hope it helps! 

 

 

 

SteveSim
Apprentice

I have a Pixma TS5050 and I had this issue and spent 2 days trying to resolve it.

I am using Windows 10 64 bit.

In the end I removed all printers and scanners using the Printers and scanners settings. Removed all the drivers and software.

Completed a clean setup.

Removed all printers and scanners using the Printers and scanners settings, AGAIN.

Then added printer. This then showed the Printer and also the scanner. It then changed to the printer and Inkjet Multifunction printer.

The scanner now works using the Canon software. Why I should need to do this I have no idea.

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