PIXMA MG5520 How to clear IP address

[trint99]

I have switched to Starlink and have a new wifi network. The printer was able to connect to the new network fine. The printer is listed on my Starlink app as a connected device. However...

No devices on the network can connect to the printer. When I look at the printer in the Starlink network app, it shows no IP address. When I look on the printer's network information, it's the IP address from the old wifi network. (192.168.0.*). The new network has a different mask and the IP address SHOULD be 192.168.1.*.

I don't see any way to clear the IP address from the printer. I've tried power cycle. I've logged in to the new network a dozen times. (And, yes, I tried the Starlink trick of "splitting 2.4" into a different network.) Nothing works. The printer stubbornly holds on to its old IP address.

[Patrick · Accepted solution]

Hi trint99,

First, please reset the network settings on your PIXMA MG5520 by following the steps on this page:

https://support.usa.canon.com/kb/s/article/ART141964

Once reset, please then disable IPv6:

1.  Please press the HOME button on your PIXMA MG5520.

2.  Press the Up arrow 1 time.

3.  Press the button under Setup.

4.  Press the right arrow 1 time and press OK on Device Settings.

5.  Select LAN Settings and press OK.

6.  Select Other Settings and press OK.

7.  Select TCP/IP settings and press OK.

8.  Select IPv6 and press OK.

9.  Select Yes at confirmation screen [LAN communication may be disabled depending on your environment. Set this setting?] then press the OK button.

10. Select Enable/disable IPv6 and press the OK button.

11.  Select Disable and press the OK button.

Once complete, please press the Home button.

Now please connect your PIXMA MG5520 to your Wi-Fi:

1.  Please press the HOME button on your PIXMA MG5520.

2.  Press the Up arrow 1 time and then press the button under Setup.

3.  Press the right arrow 1 time and then press OK on Device Settings.

4.  Use the down arrow to select LAN settings and press OK.

5.  Use the down arrow to select Wireless LAN setup and press OK.

6.  If WPS message appears, press the Stop button 1 time

7.  Select Standard setup and press OK.

8.  Select your wireless network from the list and press OK.

9.  Press OK to enable the on screen keyboard and use the arrow keys to enter your wireless password.

10.  Once entered, press the button under "Done".

11.  Press the button under End setup

12.  Your PIXMA MG5520 will then connect to your wireless network, press OK.

Once reconnected, please attempt to print.

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