Thanks for joining the conversation, raygun!
So that the Community can help you better, we need to know whether you're trying to connect your printer directly to a mobile device or to a wireless router. If it's a mobile device, please let us know which operating system is running on your mobile device (i.e. Android or iOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
