New Computer - Having issues installing drives for my Pixma MX490

[Sheilajeanne]

I recently bought a new Lenova computer, and can't find the original discs for my Pixma 490 printer. Is it still possible to install it, and if so, how do I go about it?

I've copied the software and the file that I think contains my drivers over to the new computer, but so far haven't had any luck in getting it to work.

[Danny]

Thanks for joining the conversation, Sheilajeanne!

So that the Community can help you better, we need to know exactly which operating system is running on your computer.  If you're using a Lenovo computer, it's probably running Windows, so please let us know which version of Windows that is or if you're using a different operating system. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[Sheilajeanne]

Danny, it's Window 11. If there are different editions of Win11, this is likely the 'home edition' as I'm not on a network and just use the computer for personal use.

[Sheilajeanne]

Since my initial post, I've done the following.

I erased all previous Canon files from my computer, including the drivers, and re-installed everything from the website. However, I hit my first problem with the first download - the drivers. When I attempt to install them, the app can't find my printer. I made sure I followed the protocol of starting with the printer unplugged, then connecting it when prompted. Still, not working. 😞  I am connecting to the computer with a USB cable, not a LAN.

Help, anyone? I'm getting really frustrated! When I check my list of programs, everything is there, including the drivers, scanner, colour printer, etc. 

[Sheilajeanne]

Oookay...when the instructions for installing print drivers say CLOSE ALL PROGRAMS, they REALLY mean it! I was leaving the Canon page open, so I could more easily download the remaining apps for the printer! 

Once I closed everything down, the installation went off without a hitch. 

Make SURE you read the instructions...ALL the instructions!! 🙄 DUH!

Printer is now installed, I've done my first scan of a photo, and am fine-tuning it to work the way I prefer.

Happy day!!