My MG2522 scan tool isn;t working

[adrianavmarquez]

Hello, 

My all in one is not working properly. 

I can print no problem however the scan option doesn't seem to work. 

I have downloaded IJ Scan, tried doing it from Windows Scan and Fax, but it is not being recognized.

And I can't see the Scan Tool on my "devices and printers" app. 

Please help me, 

Adri

[Tiffany]

Welcome to the Canon forum!

So that the Community can help you better, we will need to know which operating system is running on your computer (i.e. Windows or macOS and which version). Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

Thank you!

[adrianavmarquez]

Windows 11 Home -  64 bits