My Image Garden - Scanned documents are blurry and have added wording

[jmdominick10]

Canon mg7720 and Mac Sonoma 14.4.1 Printer scanner is working however the document when uploaded to the image garden is blurry and wording has been added across the page. I have updated image garden and the canon utility as of 4-12-24. 

[Danny]

Thanks for joining the conversation, jmdominick10!

So that the Community can help you better, please let us know more about the wording that you're seeing.  A screenshot of it would be really helpful. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[jmdominick10]

Not sure how to add a screenshot or attach the document?

[SamanthaW]

I can help with that!

You can take a screenshot then simply paste it into the reply field, or save it and follow the steps below:  

Click the reply button then click the 3 dots:'

Next, click the camera button to add an image:

Hope this helps! 

[jmdominick10]

Now I can't upload because it is pdf, I changed the name to .jpg, still won't upload