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MX892 Keeps losing connection when needed.

robertkjr3d
Contributor

I don't have a straight USB cord for this thing, and I'm ready to go all 'office space' on it.

 

It'll work for a good while, but whenever we actually need it. (it will fail!)

 

It'll say 'Printer not responding' in the canon box.  
The 'Windows 7' box - says ' Error-Printing'.  

 

The Canon IJ Network Tool says - 'Canon MX890 Series Printer' - Status: Not Found - Port Name: CNB##Masked###

 

However I can get it to work intermittedly by... 1) abruptly, Pulling the power cord from the printer ... 2) cancelling any failed print jobs... 3) then after putting the power back in, it will accept print jobs again through the wireless network.

 

But of course these steps are entirely too much for my wife.

I tried to plug it - wired to the lan.  But it says I need to temporary plug it into USB which I don't have.  I can get one.

 

30 REPLIES 30

Hello dmcameron.

 

Additional troubleshooting will have to be done to narrow down the cause of your issue. The next time the communication issue occurs, please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

 

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