08-19-2022 07:14 PM - last edited on 08-25-2022 09:15 AM by Danny
If you cannot connect your printer try this.
On the T-Mobile internet app (used to change settings on the Gateway)
Go to Network > (Your network)> WPA Version.
Change this to WPA/WPA2
The WPA encryption will change to TKIP & AES
Now set up your printer. You may need to use manual setup but try Easy Setup first. After the printer is setup, change the settings on the Gateway back to WPA2/WPA3.
Hope this helps.
10-23-2023 07:39 PM
How do you do the manual setup?
10-27-2023 09:16 AM
Thanks for joining the conversation, Paul1530! If you have a question about how to set up a specific printer, we recommend that you start a new thread in the forum so that the Community can help you.
We hope to see your post soon!
03-24-2024 12:39 PM
Hi, I had to change router settings to 2.4ghz and wpa2/3 and delete printer name because my old router information was locked in. Also, reset printer cannon mg3620 press and hold stop button 21 times once power button stopped flashing I went to my devices. Once I deleted cannon printer app reinstalled did search it found printer and I followed prompts. Once all devices on switched 5G router on app T-Mobile internet back now all devices print. Keep in mind it took me a day to figure out when you have a new network delete old printer information in add/delete button at bottom of app near home button.
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