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CanoScan software saves duplicate files for each scan

PhoenixBasilisk
Apprentice

What setting will stop that?

6 REPLIES 6

Tiffany
Moderator
Moderator

Welcome to the Canon forum!

So that the Community can help you better, we will need to know what model Canon 
equipment you are using. Any other details you'd like to give will only help the Community better understand your issue.  If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

Thank you!

PhoenixBasilisk
Apprentice

I'm using the CanoScan 9000F Mark II. 

Hi,

Open the IJ Scan Utility and go to Settings.  Once there, select the Default settings for each tab on the left and click OK.

 

If the issue persists, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

 

 

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I set the defaults for each. It still saves two copies. No fix.

ElenaMontreal
Apprentice

I have the same problem. At first, everything was fine, and then suddenly it started making two copies of each scan.

Hi,

You can try removing and reinstalling the scanner driver but if that does not resolve the issue, I recommend reaching out to Canon support. You will need to register your Canon gear HERE to access additional support options.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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