01-07-2014 03:44 PM
To have a better understanding of your issue, please let everyone know what camera and operating system (Windows XP/Vista/7/8 or OS 10.X) you are using. That way, community will be able to assist you with suggestions appropriate for your product.
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01-18-2014 11:32 AM
If you want to scan during an ink tank / cartridge error condition, press and hold the <Stop> button on the printer for at least five seconds, and then release it. The above procedure will disable the ink level detection. If the issue still persist, the ink cartridge would need to be replaced.