04-06-2018 06:38 PM
For some strange reason, I can no longer upload my photos. The screen for transferring photos does not appear. I tried to connect to the camera through the image browser, but it says it cannot detect the camera. I downloaded the updated image browser but that did not help.
I am using the same USB cord and port that I always have, and which worked as recently as two weeks ago. When I plug the camera in, then plug it into the USB port, it does not show as a drive on Windows Explorer.
On my old desktop which runs Vista, I put in the software disk but when I run it I get: D:\software\install\UniversalInstaller.exe "not a valid Win32 application". (The desktop is 64 bit)
On a laptop with Win7, when I try to run the software I get: D:\software\install\UniversalInstaller.exe "Error performing inpage operation."
Any suggestions?
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
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EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
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EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
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