PowerShot SX420 IS Solid White Images When Fully Zoomed In

[SnappySusan]

Have used this camera for 1.5 years with no problems until...a few days ago. Images taken when fully zoomed in are a solid white. This starts when the lens is zoomed in at about the 50% mark. If anyone out there knows what causes this, I would love to hear from you!

It is not specific to any one setting, (i.e. live, auto, etc.) happens with all of them.

[Joanne5]

Strangely enough, I picked up my camera this morning and had the SAME problem. I've had the camera for over 2 years, and have had zero issues. It worked fine yesterday. I get to about 25 % zoom, and it's all white. I even tried a factory reset, nothing has worked. I can't imagine what could be wrong.