cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

PowerShot G7 X Mark III Catastrophic Failure

tkarnold
Contributor

I am a big fan of the Canon G7X series and am in fact on my third one. The Mark III I purchased has even clearer pictures and much better wifi. My problem is this: After only a few weeks of use, the camera froze as I was taking pictures and now will no longer turn on. I have charged batteries, exchanged batteries, etc. and no luck. I am about to return the camera. Has anyone else experienced a problem such as this? Is this in fact a defective item that has suffered a catastrophic failure?

8 REPLIES 8

Waddizzle
Legend

What type of memory card are you using?  Brand?  GB capacity?  Micro-SD?

Will the camera turn on if you remove the memory card?

--------------------------------------------------------
"The right mouse button is your friend."

I removed the memory card and the camera briefly turned on and displayed the "Canon" logo but froze again, and after turning the camera off it would not turn on again, neither with nor without the memory card.

jrhoffman75
Legend

If you purchased new it should be under warranty. Contact Canon. It may also be within the return period from the seller. 

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

tkarnold
Contributor

Yes, I am returning it - outside the 30-day window but I got ahold of an Amazon rep and he OK'd it. The problem is I love the camera but am fearful that this is an issue with this particular model.

"fearful that this is an issue with this particular model."

I don't think that should be a concern.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

So you think I just had bad luck and got a defective camera, but shouldn't worry and buy the same model again? I do love the camera - just I have a bad taste in my mouth now. 

 


@tkarnold wrote:

So you think I just had bad luck and got a defective camera, but shouldn't worry and buy the same model again? I do love the camera - just I have a bad taste in my mouth now. 

 


Yes, I think that. I wouldn't hesitate to get a replacement. You get a one year warranty from Canon.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

Great, thanks!

 

Announcements
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
10/14/2022: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
09/19/2022: New firmware version 1.0.4.1 is available for EOS C70
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!