cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

mg5422 scanner is not working. It is linked to my desktop via usb

Ramscape
Apprentice

I recently purchased an mg5422 but the scanner is not working. It is linked to my desktop via usb. it prints fine, copies great,it just doesnt scan. What is the solution?

1 REPLY 1

Karl1
Rising Star

Hi Ramscape,

 

In order for us to assist with this issue we will need more information.  Please let us know what version of Windows or Mac you are using.  Also, please let us know what exactly happens when you try to scan.  IF you receive an error, please let us know the exact wording of the error.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Announcements