02-08-2015 03:07 PM - edited 02-08-2015 03:08 PM
On 3 Windows 8.1 machines I am unable to install the print drivers for the imageClass LBP6030w. I receive the error message "Printer driver was not installed" "The system cannot read from the specified device". Can someone please help me resolve this?
02-12-2015 02:19 AM
Hi robag.
I will be glad to assist you.
So that I can better assist you, I would like to ask few questions.
1. Are you connecting the printer wirelessly, or directly to the computer via a USB cable?
2. Have you installed the drivers from the disk or the Canon USA website before adding the printer?
I look forward to your reply. Should you need immediate assistance with this issue, please contact us at 1-800-OK-CANON (1-800-652-2666).
02-12-2015 12:47 PM
Hi Patrice,
1. Wirelessly
2. I installed the drivers from Canon USA website.
Thanks,
Rob
02-14-2015 04:25 AM
Thank you for your reply Robag.
When you installed the drivers, were you able to access the MF Drivers Setup program or did you click "Run" and the window disappeared?
I look look forward to your reply. Should you need immediate assistance with this issue, please contact us at 1-800-OK-CANON (1-800-652-2666).
02-17-2015 05:47 PM
I clicked Run and when I did, the Print Driver was not installed message is what I get.
I was able to locate the original disc and use the setup with success. This tells me 2 things. 1) is that the downloadable drivers from your website are a problem and 2) the ability to install the drivers natively into Windows 8.1 is also flawed.
Thanks,
Rob
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