imageCLASS MF753Cdw not printing gray

[quinnkevin57]

Using a Mac (Sonoma 14.3.1) I'm using PDF and Word to print documents that contain light gray. I've done a printer test and it successfully shows light gray, but when printing my document it will not display the light gray. I have updated the drivers to the latest (10.19.20). All new ink was just installed besides the black ink which is sitting around 30%. Any ideas?

[mreg]

Maybe you can post an example of the printer test and a regular printout.

[Hector]

Hello, 

We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.

1. Are you only having problems with the specific document that was created?

2. Are you able to print web pages that have light grey in them?

3. Would you be able to attach a sample image of what is printing out?