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imageCLASS MF753Cdw Scan to email says username/password is incorrect

walnut
Apprentice

Hi, 

I registered email from Remote UI to the printer, which is imageClass MF753Cdw.

Absolutely, SMTP, username and password are correct but I got error which is said "username or password is incorrect".

The version is the latest, wifi is connected but why it's error?

I used both of domains, Gmail and outlook. They caused the same results.

Please help me

1 REPLY 1

Hector
Product Expert
Product Expert

Hello,

When setting up the scanner for use with your personal email, the scanner will need specific information to connect. That would include the port it communicates through, the type of security it uses, and the address of their SMTP server. If your email account needs and app password as well, you would need to enable that setting and include the password. If you were using the printer with Gmail, the settings would be as follows.

Port: 587

SSL security: TLS

SMTP server: SMTP.gmail.com

You would also need to enable the option to use an app password and enter the password created by your Gmail account. You can find this information by checking the resources provided by your email provider, they will usually have articles containing that information.

Once you have gathered that information, you can log into the printer's remote UI to enter that information using the steps in the link HERE

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