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imageCLASS MF4890dw not feeding paper correctly

sgreeny12
Apprentice

I have a Cannon ImageClass MF4890dw printer. Love this item however recently the the printer stopped feeding paper well. Its a laser printer but sounds like an inkjet and after 2-3 beats the paper gets pulled in crooked I've opened up the panel, removed any paper jams and attempted to look for debris inside. Any insight on the matter is appreciated. Thank you.  

1 REPLY 1

Hector
Product Expert
Product Expert

Hello,

If the paper shifts from left to right while trying to feed paper into the printer, it will usually mean there is an obstruction in the paper path. If it shifts to the left, the obstruction should be on the right-hand side. If you have checked the paper path for any obstructions and nothing was located, it looks like the printer needs service. Either a roller is damaged or there is an obstruction that is out of reach. To view you service options, you can log into your My Canon account or contact support at 1-800-652-2666. Our agents would be happy to help.

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