imageCLASS MF269dw II thinks it's out of paper

[ginc100492]

I have a newer 269II printer and a couple of days ago i tried to print a doc. and the error light came on stating out of paper.  the only way to get a copy was to  touch the letter button.  i thought maybe the ink was out or low so i put in a new cartridge.   it worked yesterday but today when i tried to print the machine started going crazy and shot out several blank sheets or paper without anything on them.  I've unplugged it twice without anything happening.  HELP>

[SamanthaW]

Hi!

To have a better understanding of your issue, please let everyone know the full model name of the printer you have.

If this is a time-sensitive matter, please check out your other support options here: https://canon.us/account

Thanks!