imageCLASS D570: Gray Market Serial Number Questio... - Canon Community

I just bought a D570 AIO Printer Scanner Copier from Amazon.com.

I would like to register it. It looks as if the serial number is F17XXXX. I just tried to register it at the Canon website and I received a message stating this product is not for sale in U.S.

1 REPLY 1

Greetings,

This message might indicate you purchased a product from a party who is not a Canon Authorized Dealer. These items might not be genuine or could be counterfeit. These products are often not eligible for warranty.

https://www.usa.canon.com/support/gray-market

There's a link at the bottom of this page has a list of authorized dealers, retail and online. Amazon is an authorized dealer but third-party sellers in its marketplace are not.

https://www.usa.canon.com/contact-us/where-to-buy/authorized-dealers

You may want to consider returning the product and buying from a authorized reseller.

~Rick
Bay Area - CA

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