New ImageCLASS MF656Cdw won't scan

[macclelland]

I just purchased a new Imageclass MF656Cdw color printer.  I did the normal install and it prints fine, however, I can't get it to scan to computer via Wifi.

I am using Windows 11 and I installed the latest Canon drivers.  

When I click on Scan > Computer then select my computer, click the Scan button, it shows it "thinking" and trying to scan, but nothing happens.  The paper stays in the feeder and eventually I get a message that just says "An error occured".

What am I doing wrong? Did I do something wrong with the set-up? Is it a wifi issue?

[shadowsports]

Greetings,

Based on your description, it sounds like you're trying to scan using the ADF from the printer's LCD?

Does the copy function work? 

Have you set a destination on your computer for the scans?

What drivers did you install?  Did you install the MF scan utility v1.21.0.2?

[macclelland]

Based on your description, it sounds like you're trying to scan using the ADF from the printer's LCD?

Does the copy function work? Yes

Have you set a destination on your computer for the scans? Yes

What drivers did you install?  [Windows 64bit] MF656Cdw/ MF654Cdw/ MF653Cdw/ MF652Cw MFDrivers (Generic Plus UFR II / Generic FAX / ScanGear) & [Windows 32bit & 64bit] MF Scan Utility Ver.1.21.0.2

Did you install the MF scan utility v1.21.0.2? Yes

[macclelland]

I played with it a while and finally got it to work.

But now I have two new issues I can't figure out:

1) When I scan legal sized documents, it cuts off at 11" letter sized.  I can't find an option to scan legal sized documents.  Any help?

2) When scanning multiple pages, it downloads with separate image files for each page.  Is there a way to have it scan as multiple pages in a single file?

Thanks

[shadowsports]

Good work solving the issue.  I'm away from my desk.  I'll look at my settings in a little bit.  My multi-page scans save as one file.