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MB2720 Wireless Printer will not eject the black ink cartridge

Michelec369
Apprentice

I have tried 3 times to get the cartridge to eject.  It goes a miniscule way out to be able to hear a click like it has been ejected.  It has not. I push it back the tiny way to hear it click back and then nothing.  I have to restart everything by closing the door and letting it process, then open the door again to get to the black ink and try to eject again.  I need to get this done and continue with my work!

1 REPLY 1

Patrick
Product Expert
Product Expert

Michelec369,

Please follow the steps on this page to replace the ink in your MAXIFY MB2720:

https://ij.manual.canon/ij/webmanual/Manual/All/MB2700%20series/EN/BG/bg-ink1000.html

If are you still unable to, it would appear that your MAXIFY MB2720 would require service.  If your MAXIFY MB2720 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

If your MAXIFY MB2720 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.



 

 

 

 

 

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