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MAXIFY MB2720 Unable to complete reinstallation, printer shows support code SC01

uad812
Apprentice

I have windows 8.1.  I have been trying to reinstall my Canon Maxify mb2720 printer however when I get to the printer search method selection nothing comes up that will allow me to continue to the next screen, however when I click on specify the IP address and run the search I am allowed to click on the next button however when I get to the next screen there is nothing to allow me to go forward. I also keep getting support code SC01 on my printer window Is there a fix for this?

1 REPLY 1

shadowsports
Legend
Legend

Greetings,

I believe your printer is likely displaying error 5C01

Canon : MAXIFY Manuals : MB2700 series : 5C01

This is an internal error and indicates a problem with the printer's hardware or memory. I've posted a reference to the error above. 

~Rick
Bay Area - CA


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