MAXIFY GX4020 - Printing Blank Pages, Test Print Fine

[HonestAbe]

Just set up the system last week and it worked fine. Today I tried to print a basis black and white article and it sent out a blank page. The system is wifi, the system turned on fine. So I printed a test page which came out properly. Tried another print of the article and still nothing... ????????

[shadowsports]

Greetings,

GX4020 connected via Wi-Fi.  

What OS are you using the printer with (version and build)?

What drivers did you install?

Canon Support for MAXIFY GX4020 | Canon U.S.A., Inc.

What application are you printing from? (have you tried from another).

[HonestAbe]

Microsoft Windows 11 Home

10.0.22631

Device SWD\PRINTENUM\{1725AECA-1308-4126-8FE3-F785CA50CB46} was configured.

Driver Name: printqueue.inf
Class Guid: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}
Driver Date: 06/21/2006
Driver Version: 10.0.22621.1
Driver Provider: Microsoft

Just did another driver's install from Canon - no luck...!

[shadowsports]

Thank you, for providing some of the information I requested.  So we have the model, connection method and your OS.  

What drivers did you install?  

Visit the link I provided.  The Master Setup or Printer Driver and Scan Utility v1.02 would have been correct for Windows 11.  Installing drivers on top of a failed install doesn't always work.  

The drivers supplied by windows are not complete and would probably not allow the printer/scanner to fully function.

I suggest you start over.  Remove the printer from the Printers menu under Settings.  Uninstall the drivers from Control Panel > Programs and Features.  

important: restart your system.  

Now run one of the installers I referenced above and re-add the printer to your system.

If you continue to experience issues, please tell me what it is your printing, example (file type), .docx, .PDF...   and if you have tried printing from more than one app.  (Browser, office, Adobe, etc).

[HonestAbe]

Update - - - after all that, I tried but it only prints in Color, it still won't print in "black" - ???

[shadowsports]

Greetings,

Since you are unable to provide the information I'm requesting you are welcome to contact Canon support.  Their phone number is 1-800-652-2666. 

I suggest you register your printer in the My Canon portal before you call.  

https://myprofile.americas.canon.com/us/signin

[HonestAbe]

uhmm, I used the "Master setup" as required by Canon at the time of initial set up; and, again after removing rebooting and reinstalling the printer. The printer will print in color only. Not in Black ....  Oh ya, I did register the printer at the time of setup, but when I went to log on with my username and password I wasn't there, and had to re-register...

[HonestAbe]

called "Support", well now, after going through all the multipleTech-supports operations it seems that this brand new in the unopened box is non-operational in Black. Replacement is being setup to be shipped to me..... End of sad story! 

[HonestAbe · Accepted solution]

Now, to the good part - - - Customer Service was relatively quick to come on the line, walked me through a complete diagnostics test, determined unit was defective for some unknown reason. Then promptly set me up to receive a replacement unit.; and, the new unit arrived in 4 days, not the expected 7-10. System was set up quickly and appears to be fully functioning. In spite of having obtained that defective unit initially I am still very pleased as a customer at this point. Prompt and Quality Customer Service can make all the difference .....!

[shadowsports]

Glad you got everything worked out.