Greetings,
Not completely clear what "recently changed our wi-fi address" means. You changed the network name, password for the network or IP address?
Please review this KB article in its entirety.
Canon Knowledge Base - Setting up the LBP6030w, LBP6230dw, and LBP7110Cw printers wirelessly (Window...
Its for windows. Not sure which OS either of you are running as this was not mentioned. Using a USB cable during the set up process may help with device detection and connection. It can be removed once the wireless settings have been configured on the printer.
~Rick
Bay Area - CA
~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
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