D570 cutting off image

[shadykay]

After replacing the toner cartridge, my image from both the glass and an app cuts off part of the image.  I've reduced the size of the document, but it's still cut off.  I've removed the new toner cartridge (which is OEM), replaced it, and I've been through every setting on the menu, to no avail.  What do I need to do to fix this?  Many thanks.

[Stephen]

Hello!
So that the Community can help you better, we will need to know more information:
• What exact model printer are you using (usually on the top or front of the unit)?
• Do you see any error messages?
• Which version of Windows or macOS are you using?
• How do you connect to your printer (USB or WiFi)?

Any other details you'd like to give will only help the Community better understand your issue.

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE to find support options in your country.

Thanks, and have a great day!

[shadykay]

As stated in the title, this is a D570.  No error messages.  Trying to make a copy from the glass, so no operating system, though issue also happens when printing from and iPad, via WiFi.