05-15-2024 01:40 PM
I have a Color Image Class M641Cw (purchased from Walmart 2021 or 2022) that is leaking magenta ink only. I had this problem before and the only solution I found was to replace the cartridge. I bought all brand-new cartridges and the magenta ink is leaking again. It leaves spots on the top right part of the page. For now, I am pulling that cartridge out and wiping it down and then cleaning off the plate as best I can. It is fine for a sheet of paper, but then the next page that comes out has red spots on it. The cartridge looks like it is fine. I don't see any defects. Any help or suggestions would be appreciated.
05-15-2024 03:24 PM
Greetings,
Canon toners have a warranty. This is one of the benefits of buying OEM vs 3rd party. I'd contact support.
~Rick
Bay Area - CA
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