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Color ImageClass LBP632Cdw paper won't feed

rosawoodsii
Apprentice

I bought this laser printer only 2 months ago and use it only a couple times a week.  I tried to print two documents, but I got an error code that says I'm out of paper--except there's plenty of paper in there. I took it out, fanned it, put it back, and tried to clear the error, and could not. I then cancelled the documents and retried. Same result. Power cycled, same result.

Then I went to the printer settings, made sure I had 20# paper selected--check.  Multipurpose tray--check.  Wouldn't print. So I changed it to Tray 1.  Wouldn't print.

I looked through the user manual and the "Troubleshooting FAQ" page is empty!  I thought I'd see if there's a paper jam, but there is nothing in the manual about paper jams or how to check or clear them. Terrific manual, totally useless troubleshooting page.  I did find on another forum how to clear a paper jam but there doesn't seem to be one.

Any suggestions gladly accepted.

 

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