Canon 8285-whenever we go to print the machine says to load paper but all trays are full

[spaone]

My office recently acquired these printes and we have had nothing but problems.  Notably when we tap our pass to print the machine says to load paper but all the trays are full of paper.  What can be done to fix the issue?

[Danny]

Hi, spaone! Thanks for posting!

While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area!

We hope this helps!

[JoeB17D]

whenever you get that message press the status/monitor button(left of lcd panel) and check in the upper left corner of panel

to see what type of paper the machine is asking for and from which paper source it is trying to take from.You may simply need to chenge driver preferences/settings.

hope that helps.