Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ivy Cliq 2 not connecting to app no matter what I've tried


My daughter got it for her birthday, and other than it working autonomously well - printing, saving photos to sd card are fine, it will simply not connect to any mini print app or be visible for any bluetooth device.  I've tried with 4 devices and it doesn't see the camera no matter what I've tried

What I've tried:

  • delete / reinstall the app
  • turn off/on the camera multiple different ways, sd card in/out, paper in/out
  • plug in camera to computer, can see photos on sd card, but that's it
  • fully charge the camera twice
  • hit the reset button and held it for 10 seconds multiple times (no idea how long, no instructions anywhere)
  • has sd card and provided printing paper in it already

White led light is on, boots properly, nothing.

Overall out of any device I've ever owned, I have never had a device so unhelpful or lacking so much troubleshooting detail.  It's over simplified to the point that if it doesn't work, you're out of luck.   I've spent 2 hours of my weekend working on this thing, and everything revolves around the app (updating firmware, troubleshooting the camera) which it cannot connect to in the first place.

If there is something I'm missing, would appreciate any insight.


Product Expert
Product Expert


 I recommend reaching out to Canon support for real time support with this issue. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you. 

Hello, I'm have this same problem it's currently Sunday but I do not really want to have to wait until Tuesday the earliest to be able to even try to use my printer since labor day is Monday.

08/18/2023: Canon EOS R5 C training series is released.

07/31/2023: New firmware updates are available.

CR-N700 - Version 1.2.0

CR-N500 - Version 1.3.0

CR-N300 - Version 1.3.0

CR-X300 - Version 1.1.0

06/30/2023: New firmware version is available for EOS-R5 C

05/31/2023: New firmware updates are available.

EOS R6 Mark II - Version 1.1.2

EOS R6 - Version 1.8.2

EOS R7 - Version 1.3.1

05/18/2023: New firmware updates are available.

EOS Rebel T100 - Version 1.1.0

EOS Rebel T7 - Version 1.2.0

EOS 5D Mark IV - Version 1.4.0

EOS 6D Mark II - Version 1.2.0

PowerShot Elph 360HS - Version

PowerShot SX420 IS - Version

PowerShot 620 HS - Version

PowerShot SX720 HS - Version

PowerShot G1X Mark III - Version

PowerShot G7X Mark II - Version

PowerShot G9X Mark II - Version


04/20/2023: New firmware version 1.4.1 is available for EOS R3

03/30/2023: New firmware updates are available.

EOS R5 - Version 1.8.1

EOS 1DX Mark III- Version 1.7.1

Speedlite EL-1 - Version 1.0.2

03/30/2023: Product Advisory for EF50 F1.2 L USM

03/30/2023: Product Advisory for EOS R10

02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5