Problem with Canon Knowledge Base Website

[jrhoffman75]

Is anyone else having a problem with scrolling the Canon Knowledge Base website?

When I open the site all I can do is read the initial screen. It won't scroll.

Canon Knowledge Base

 

[Danny]

Hi, John!  We just tested the Knowledge Base across multiple common browsers and didn't have any trouble scrolling.  Have you tried another browser?

[kriscowling]

It doesn't work with Firefox on Windows.

[SamanthaW]

Hi Kris, 

If you try to use Firefox there should be a message letting you know it is not a supported browser, and that we recommend using Edge or Chrome for Windows. 

[jrhoffman75 · Accepted solution]

Hi Danny.

I wasn't getting a scroll bar on the right hand side. I right-clicked the page and one option that showed up was to open in Internet Explorer mode. I selected that and got and error message that IE wasn't supported so I selected the button that said MS Edge. When it reopened in Edge I had scroll bars.

[jrhoffman75]

I am using latest W10 MS Edge. I will try my Mac when I get home. Thanks Danny. Will also try clearing my cache. I will report back.