05-05-2019 04:07 PM
The scanner is no longer automatically opening the photo image when the scanning is complete. I have Windows 7. What should the External program be? A Twain issue? I have to go to Windows Explorer to see the pic. Any help much appreciated.
05-08-2019 02:29 AM
Hi RCscan86GH,
With the information provided, I recommend checking the settings within the software.
Open the settings button for [Photo-1]/[Photo-2] and confirm that a check mark is next to "Confirmation of the Scanned IMage and Exif Settings"
In the event that the check mark is sthere and the issue persist. I recommend reinstalling the driver and the software from the Canon website. Click HERE the drivers/software information.
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.