Eos webcame utility pro doesn't work

[Mostafa39]

Hello everybody 

I am canon m50 mark ii user 

I have a problem with using my canon camera as a webcam 

Always shows this screen in all video apps

_using usb cable 

_wifi is disabled 

_i downloaded last version of webcam utility 

Please help me instead of buying desktop camera 

[Waddizzle]

Welcome to the forums.  I’m sorry that you are having issues using your camera.

From where did you download the app?  What installation instructions are you following?  I am asking these questions because the EOS M10 does not appear to be supported by the EOS Webcam Utility.

https://www.usa.canon.com/cameras/eos-webcam-utility 

Does your camera support Remote Shooting using the regular EOS Utility?  Most of the early releases for the M Series of cameras were not capable of Remote Shooting, which means they cannot be remotelycontrolled by an app like the EOS Webcam Utility.

[EDIT] this is a hardware limitation, which cannot be corrected with a firmware update.

[Mostafa39]

I downloaded the last version from official website 

I can controlling my camera easy with mobile software app through WiFi or Bluetooth 

Thank you for your attention,  i hope my problem solve soon 

[Waddizzle]

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@Mostafa39 wrote:

I downloaded the last version from official website 

I can controlling my camera easy with mobile software app through WiFi or Bluetooth 

Thank you for your attention,  i hope my problem solve soon 

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You probably need to shutdown any other app that can control the camera, as well as disable any services associated with those apps.