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EOS webcam utility showing usb and red "x"


I recently bought a used Canon M50 Mark II to use as a webcam and am getting the dreaded usb with red "x" icon on zoom and OBS. I've read several threads on this issue and tried many of the obvious and less obvious solutions (turning off wifi on the camera, trying different USB cords, formatting the memory card, putting the camera in video mode) but I'm still stuck. Help? I have a mac Mini running macOS Sonoma 14.1.1 on an Apple M2

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Have you tried the new version? 2.1 just recently dropped as the cool kids say.


Thanks for the reply. Yeah, I'm running EOS webcam utility pro version 2.1.18. 

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I had issues some time after I changed to an M- series Mac- The beta and first release of the Canon webcam software ran in backwards-compatibility mode (where it emulates an Intel-based Mac), but as this was triggered when using OBS, all was OK.

When OBS was upgraded to properly support the M series chips, it no longer ran in compatibility mode, so the webcam software stopped working.

The later Canon software was written to work with an M series chip (perhaps the "Pro" software denotes this change) 

So check which webcam software version you are using. The newer one is the one that tries to encourage you to subscribe to work with higher resolutions. Both were still on the website when i last looked.

I hope this helps someone, if not you 🙂


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