02-03-2023 08:32 PM - last edited on 02-04-2023 11:47 AM by Danny
Literally in tears..please help
My camera is suddenly not recognizable by my computer. My husband's computer can see the camera fine, so it's not the camera not the cable. Have been on with Apple for 2 hours and want to scream. I've updates the firmware on my camera, but my laptop still won't see it. I have 3 shoots next week and can't afford to not be tethered...please help. What am I doing wrong? Why was it working and now it has stopped? HELP?
02-03-2023 08:37 PM
Assuming you have a MacBook or MacBook Pro? If so, what specific model and what version of the operating system are you using? Also, what software are you using for tethering? Adobe Lightroom? Other?
These details will help us troubleshoot.
02-03-2023 08:42 PM
MacBook Air running newest Ventura and usually tether into Capture One, but Lightroom isn't seeing it either. The USB function on my computer works but isn't registering any of my Canon cameras.
02-03-2023 10:52 PM
If your MacBook Air uses an Intel processor, there may be other things you can try. When you were working with Apple earlier, did they have you reset the SMC (System Management Controller)? If not, you can visit this Apple Support article on how to do that.
It may also be worthwhile to Reset the NVRAM.
However, if you have an Apple Silicon MacBook, these wouldn't really apply as rebooting the Mac would take care of these.
02-03-2023 10:54 PM
They tried to get me to reset the SMC - but I have no idea if it reset or not....it is still not working. And yes, I do have the Intel chip. I'll try again!
02-04-2023 09:04 AM
To paint the clearest picture of what's going on, we need to know which Canon camera you're using. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
02-04-2023 11:39 AM
I have tried both the Canon 5D mk III and an R as well. Neither show up on my computer but they do on other computers using the same cables.
02-04-2023 01:47 PM
It's beginning to sound like a hardware issue. Especially if you've already reset NVRAM and the SMC.
The following may be difficult for you to check out depending upon if you've used Apple's Terminal app or not.
You can also highlight that line above, copy it and paste it in the Terminal application.
This should output all USB details. What I have found is that when I connect my EOS 5D IV to my iMac Pro (via the USB port on a connected RAID), that camera will not show up in Apple's system report. Lightroom, etc. can see it though. And running the above in Terminal will now show the Canon as one of the connected devices.
Note: The information output in Terminal may be quite lengthy, so you'll need to use the Terminal window's scrollbar to scroll through all the info.
If that Terminal command didn't output anything, I would then guess that you indeed have a hardware failure. You can then schedule with Apple to see about doing a repair.
02-04-2023 02:13 PM
Thank you! This is what the Terminal kicked out, so I assume you're correct and I need to schedule with Apple
02-04-2023 02:15 PM
Looks like you uploaded the wrong screenshot.
03/02/2023: New Firmware Updates Are Available:EOS R7 - Version 1.3.0EOS R10 - Version 1.3.0
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.