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Line on EOS R6 Mark II images and videos

Ben_O
Apprentice

Screenshot_20230605_101659_Gallery.jpg

A line shows up on footage and images I take with my R6 mark 2. I think it stars showing up after I've used the camera for a bit and it warms up. I've updated the firmware to the latest hoping it will help fix it, but it still shows after a while. I am extremely concerned as this might mean I can't use my camera for longer shoots. Anybody know a way to help please? 

2 REPLIES 2

rs-eos
Elite

Sounds like a hardware failure with the sensor.  Especially since the fault shows up after the camera has been on for a bit and the images also show the line.

Assuming your camera is still under warranty? Contact Canon to see about performing a repair.

--
Ricky

EOS 5D IV, EF 50mm f/1.2L, EF 135mm f/2L, 600EX-RT (x6), ST-E3-RT
EOS C70, RF 24-70 f/2.8L IS, EF-EOS R 0.71x

Thanks a lot... I was suspecting that but dreaded the possibility. Though the camera was bought in the USA, I am based in Ghana, West Africa... 

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